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Privacy policy
Last Updated: October 1, 2025
AROMATICA Inc. (“AROMATICA,” “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website, place an order, or use our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information.
A. Information You Provide Directly
- Contact information, such as your name, email address, phone number, billing address, and shipping address
- Account information, such as your username, password, and preferences
- Order information, including purchase history and transaction details
- Customer support information, including inquiries, requests, and related communications
- Payment information, which is processed securely by third-party payment service providers
B. Information Collected Automatically
When you use our website, we may automatically collect certain information, including:
- Device and browser information, such as IP address, browser type, operating system, and device identifiers
- Usage data, such as pages viewed, time spent on the website, clicks, and interactions
- Cookies and similar tracking technologies
C. Information from Third Parties
We may receive information from third parties, including:
- Payment processors and fraud prevention service providers
- Shipping and logistics partners
- Analytics, advertising, and marketing partners
- Platform and technology service providers that support our website operations
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill orders
- To provide customer support and respond to inquiries
- To manage your account and provide website services
- To improve website performance, functionality, and user experience
- To analyze trends and measure marketing effectiveness
- To prevent fraud, unauthorized transactions, and security incidents
- To comply with applicable legal, tax, accounting, and regulatory obligations
- To send marketing communications, where permitted by law or with your consent
- To manage your marketing preferences, including unsubscribe or opt-out requests
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
3. Sharing of Information
We do not sell your personal information.
We may share your personal information only when necessary for the purposes described in this Privacy Policy, including with:
- Service providers that support our business operations, such as payment processing, order fulfillment, shipping, hosting, customer support, analytics, and marketing
- Legal authorities, regulators, or other parties when required by law or necessary to protect our rights
- Business partners or successors in connection with a merger, acquisition, restructuring, asset transfer, or similar business transaction
- Analytics and marketing partners, where permitted by applicable law
All service providers are required to handle personal information in accordance with applicable data protection laws and contractual obligations.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our website, improve functionality, analyze traffic, personalize content, and support marketing activities.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar tracking technologies.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Category | Retention Period | Purpose |
|---|---|---|
| Orders & Transactions | 7 years | Legal, tax, accounting, and transaction record compliance |
| Customer Support Records | 3 years | Service management, dispute resolution, and compliance |
| Web Logs | 6 months | Security, fraud prevention, and analytics |
After the applicable retention period, personal information will be securely deleted, anonymized, or otherwise processed in accordance with applicable laws.
6. International Data Transfers
Your personal information may be processed, stored, or transferred to countries outside your country of residence, including South Korea, the United States, the European Union, and other jurisdictions where our service providers operate.
When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable data protection laws, which may include Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of or objection to certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise your rights, please contact us at supportglobal@aromatica.co.kr.
We may need to verify your identity before processing your request.
8. Security
We implement reasonable technical and organizational measures to protect your personal information, including access controls, encryption, and secure data handling procedures.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information in accordance with applicable law.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after any updates means that you acknowledge the revised Privacy Policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
📧 Email: supportglobal@aromatica.co.kr
🏢 Address: 41-4, Gangnam-daero 162-gil, Gangnam-gu, Seoul 06032, Republic of Korea
